Client Service Engineer

Overview

Talos is looking for an experienced customer-facing engineer to help support our customers in a fast-paced, 24 / 7, global digital asset trading ecosystem. This individual will play a key role in ongoing customer success and the overall health of our trading systems.

Reporting Manager: Ethan Feldman, CTO

Responsibilities and Duties

  • Serve as primary point of contact between Talos and our customers, including interactions with head traders, engineers, and system administrators
  • Engage in maintaining system stability and dedicated servicing of client inquiries and helping with client integrations, including real-time monitoring of production systems
  • Work with clients to help troubleshoot and resolve issues and questions in live trading systems as part of a global team that provides 24 / 7 support
  • Ascertain common customer pain points and proactively solve future problems before they happen by working with the broader team, including sales, account management, and engineering to deliver a better experience
  • Assist broadly with client acquisition pipeline, including on-boarding, integration, and account management

Qualifications

  • 5+ years of experience in customer-facing support / engineering role
  • Programming and / or scripting experience preferred
  • Engineering degree or quantitative equivalent or similar experience
  • Experience with Linux and distributed systems / cloud services
  • Experience with trading systems in either capital markets or digital assets strongly preferred
  • Excellent written and verbal communication skills
  • Exceptional problem-solving ability

Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com.

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